The book you are holding in your hands, Communication & Customer Service, is a clear and updated text that highlights the practical issues of business communication in order to provide you with the skills required for this module of the Advanced Vocational Training Course in Administration and Finance or in Managing Assistance you are studying.
When dealing with such a broad and diverse subject, the aim of being extremely exhaustive might lead to inefficiency and confusion. Therefore, this text tries to escape from dogma and impositions. Our goal is to develop every aspect of the curriculum, but also to provide open alternative solutions to the problems in business communication. Specifically, this trend is expressed in the type of activities that are included throughout the book. Along with the most common activities for the settlement and testing of the knowledge gained by students, we include others that are more open and participatory, consistent with the characteristics of this subject and supported by text and web references.
In addition, we want to make the development of these activities easier for students and teachers, and for this purpose we provide some patterns that,
within a flexible framework, will guide the process of solving problems.
Accessibility is another major advantage of this book. Along with a clear and direct language, we have included multiple resources such as diagrams, graphs, tables and images that allow a simple and flexible interpretation of the content. We have also carried out a careful selection of documentary sources and references to web pages.
In short, this text is designed as a practical introduction to a very large area by means of direct and simple language and supporting examples, problems and real documents that students will encounter in their future working life. These supporting materials will complement teaching performance by suggesting potential ways to expand the knowledge of students about this exciting subject: business communication.
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